Heapsofwins Casino Terms of Use

This page sets out the Terms and Conditions that govern access to and use of the online casino and sportsbook services provided by Heapsofwins. It explains the basic relationship between us and our users, and the rules that apply when you register, deposit, place bets, claim promotions, or request withdrawals. By using our site you agree to comply with these terms and any related policies we publish from time to time.

Account responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. We require accurate, up-to-date information at registration and may ask you to verify identity, address, or payment methods at any time. If you suspect unauthorised access, contact our support team immediately. We may suspend or close accounts where we suspect fraud, bonus abuse, money laundering, or breaches of these terms.

Eligibility requirements

To open an account you must meet the minimum age and legal requirements in your Canadian province or territory. We only accept one account per person, household, address, device, or payment method, unless otherwise agreed in writing. If you provide false information during registration or while verifying your account, we reserve the right to withhold winnings and close the account.

Acceptable platform use

Users must not use the platform for unlawful activity, to manipulate games or markets, or to attempt to bypass geographic or technical restrictions. Automated or bot-assisted play is prohibited unless explicitly permitted. Any form of collusion, bonus circumvention, or unfair play may result in restrictions, confiscation of funds, and account closure.

General bonus and promotion rules

Promotions, welcome bonuses, and free spins are offered under specific terms that are available when the promotion is active. Eligible players must follow the opt-in and wagering rules applicable to each offer. We may set contribution rates by game type, maximum bet limits while a bonus is active, and expiry windows for bonus balances and free spins. We reserve the right to cancel, modify, or refuse any bonus where we reasonably suspect abuse or breach of the promotion terms.

Deposits and withdrawals

Deposit and withdrawal options shown in the cashier are subject to availability in your region. We may require verification documents before processing withdrawals, including photo ID, proof of address, and payment method evidence. Withdrawal times and limits can vary by method and may be subject to manual review. We may apply hold periods or additional checks to comply with our anti-money laundering and responsible gambling obligations.

Dispute resolution

If you have a dispute about your account, a game outcome, or a promotion, contact our support team so we can review the matter. We will investigate and aim to resolve issues fairly and promptly. If we cannot agree, we may refer disputes to an independent third party or an industry dispute resolution body where applicable, subject to the laws that apply in your jurisdiction.

Updates to terms and conditions

We may update these Terms and Conditions from time to time. Material changes will be communicated via the site or by email where possible. Continued use of the site after changes means you accept the revised terms. It is your responsibility to check the terms periodically for updates.