Player Privacy Policy

Welcome to the privacy policy for Heapsofwins. This page explains how we collect, use, store, and protect the personal information you provide when you use our site and services. We take your privacy seriously and aim to be clear about what data we handle and why, so you can make informed decisions about your account and activity.

Types of data we collect

Personal data

When you register and verify an account we collect personal information such as your full name, date of birth, address, email, phone number, and government-issued ID where required for age and identity verification. We may also collect payment details needed to process deposits and withdrawals. Copies of verification documents are stored securely as part of our compliance checks.

Technical data

We automatically collect technical information about your device and connection. This can include IP address, device type, operating system, browser, language settings, and usage logs. We use this data to keep the site working properly, detect security issues, and improve performance.

Transactional data

Transactional records include account activity such as deposits, withdrawals, bets, wins, losses, timestamps, and payment method records. We keep transaction histories to process payments, resolve disputes, and meet record-keeping requirements.

Use of information

We use the information we collect to open and manage your account, process payments, verify identity, provide customer support, prevent fraud, and comply with legal obligations. With your consent we may use contact details to send account notices or promotions. We may also analyse aggregated, anonymized data to improve our services and the site experience.

Data protection practices

We protect personal information with administrative, technical, and physical safeguards designed to limit access to authorized personnel only. This includes secure storage, access controls, staff training, and routine security monitoring. We maintain procedures to respond to data incidents and to review our safeguards on an ongoing basis.

Cookies and tracking technologies

We use cookies and similar tracking technologies for site functionality, session management, analytics, and advertising. You can control cookie preferences through your account settings and most browsers allow you to block or delete cookies. Disabling some cookies may affect your ability to use certain site features.

User rights

Subject to applicable law, you have rights to request access to, correction of, or deletion of your personal information. You may also object to certain processing, withdraw consent where applicable, or request a copy of data you supplied. To exercise these rights please contact our privacy team at [email protected].

Access, correction and deletion of data

Requests for access, correction, or deletion will require identity verification to protect your account. In some cases we may need to retain limited information for legal, tax, or security reasons even after an account is closed. We will explain any retention that applies when responding to your request.

Information sharing and third parties

We share personal data with service providers that support our operations - for example payment processors, identity verification providers, analytics vendors, and customer support partners. We also disclose information when required by law or to prevent fraud. We do not share personal information for direct marketing purposes without your consent. Aggregated or anonymized data may be shared freely for analytical or business purposes.

Privacy policy updates

We may update this policy from time to time. Material changes will be posted on the site and, where appropriate, notified to you by email or account message. Please review this page periodically to stay informed about how we handle your information.