Responsible Gambling

At Heapsofwins we are committed to safer gambling and to helping players keep play under control. Player safety matters to us, so we provide clear tools and guidance to manage time, spending and behaviour. If you ever feel gambling is becoming a problem, we encourage you to use the available controls and to reach out for help.

Player protection principles

We believe gambling should be recreational and within your means. Our approach is to give you simple, practical options to limit risk and to make it easy to pause or stop play. We respect privacy and handle requests confidentially while prioritizing your wellbeing.

Activity-control tools

Deposit limits

You can set daily, weekly or monthly deposit limits to control how much you add to your account. Limits are adjustable from your account settings and take effect immediately or after a short processing period, depending on the option chosen.

Loss limits

Loss limits help cap net losses over a period. Set a maximum you are comfortable with and review it regularly. Loss limits are intended to keep spending aligned with your budget and can be changed through your account tools.

Time limits and account breaks

Use session time reminders or reality checks to keep track of play time. Short-term account breaks are available for players who need a temporary pause; these can range from 24 hours to several weeks depending on your preference.

Self-exclusion

If you need a longer break, self-exclusion lets you close access to your account for a fixed period or permanently. While self-excluded, you will not be able to log in or place wagers. If you decide to return after a voluntary exclusion, reactivation follows a cooling-off process to help ensure readiness.

Recognizing signs of problematic behaviour

Watch for changes such as spending more than planned, chasing losses, neglecting responsibilities, hiding activity from others, or feeling unable to stop. If these signs appear, consider tightening limits, taking a break or seeking support.

Tips for maintaining control

Practical steps include setting firm deposit and time limits, not gambling when stressed or under the influence, keeping banking and gambling separate, and reviewing activity regularly. Use the account tools early rather than waiting for problems to emerge.

Professional help and support organisations

If you need assistance beyond our tools, contact your provincial problem gambling helpline or seek confidential support from organisations such as Gamblers Anonymous, Gambling Therapy or a local counselling service. For immediate concerns, reach out to local health services or your provincial helpline for guidance.